Privacy Policy
Information Obligation Regarding the Processing of Personal Data on the Website www.terravien.com:
The person legally responsible for data protection on this website is:
Bich Thuan Vu
Kupkagasse 5/304, 1080 Wien, Austria
+43 680 235 51 95
info@terravien.com
The protection of your personal data is important to us. We therefore process your data exclusively on
the basis of the legal regulations, such as the GDPR. With this privacy information, we inform you
about the most important aspects of data processing within our company.
Contacting Us
If you contact us, the data you provide will be stored by us for the purpose of processing your inquiry
and in case of follow-up questions for at least six months. This data will not be passed on without your
consent, unless there is a legal necessity to do so.
Contact Form
The personal data you voluntarily submit to us here, including the information you share in the
comment field, will be used and stored solely for the purpose of fulfilling your inquiry. When using the
online form, your IP address is also stored in order to be able to trace any unlawful or unwanted use
(such as hacking attempts or spam).
The hosting provider automatically collects and stores information on the web server such as the
browser used, operating system, referring page, IP address, time of access, etc. These data cannot be
assigned to specific individuals without checking additional data sources, and we do not further
evaluate these data as long as there is no unlawful use of our website.
Data Storage
The data you provide to us – such as your name, address, telephone number, email address, as well as any other information related to your request – is required in order to respond to your inquiry, to carry out non-binding or pre-contractual measures (e.g., preparing and sending an offer), and, where applicable, to fulfill a later contract. Without this data, we cannot provide you with the requested information or conclude a contract with you. This data will not be passed on to third parties without your explicit consent. Exceptions include the transmission of necessary information to our trusted service providers and public authorities, such as:
- Our tax advisor, to fulfill our legal tax obligations
- Our IT service providers (e.g., for required data backup measures)
- Authorities, legal representatives, and courts (only in specific cases)
- Other service providers or subcontractors necessary to fulfill our contractual obligations (e.g., payment service providers)
These are examples where data transmission is necessary to comply with legal requirements, fulfill a contract, or due to our legitimate interest. All service providers commissioned by us are also subject to the GDPR.
Children and Adolescents
Our services are directed exclusively at adults who are fully legally competent. Persons under the age
of 18 should not transmit personal data to us without the consent of their parents or legal guardians. We
do not request personal data from children or adolescents, nor do we collect or share such data with
third parties.
Photos / Videos Published on Our Site
Photos and videos published on our website or online – showing our products, facilities, employees, or
customers – are protected under the relevant legal rights, in particular copyright. Copying, storing,
extracting, reusing, processing and/or republishing them is prohibited without our prior, express,
written consent.
Objection to Promotional Emails
We hereby object to the use of the contact data published within the scope of the legal notice obligation
for the purpose of sending unsolicited advertising or informational material. We expressly reserve the
right to take legal action in the event of the unsolicited transmission of promotional information, such
as spam emails.
Server Log Files
The provider of this website automatically collects and stores information in so-called server log files,
which your browser automatically transmits to us. These include browser type and version, hostname,
time of access, operating system, and referring URL. These data are not combined with other data
sources and are only checked in the case of unlawful use of our website.
TLS Encryption with HTTPS
We use HTTPS to securely transmit data over the internet. By using TLS (Transport Layer Security),
an encryption protocol for secure data transmission, we ensure the protection of confidential data. You
can recognize this secure connection by the small lock icon in the top-left corner of your browser and
the use of “https” (instead of “http”) in our web address.
Google Fonts
We use Google Fonts provided by Google Inc. (responsible for data protection: Google Ireland
Limited, Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland) on our website. The fonts are
hosted locally – not on Google’s servers. Therefore, no connection is made to Google servers and no
data is transmitted or stored.
Cookies
We do not use any cookies on our website that require the consent of the data subject. If you generally
wish to avoid cookies, you can configure your browser to notify you each time a cookie is set.
Instagram Privacy Information
We use the Instagram service via the hyperlink to our Instagram account. The platform is operated by Meta Platforms Ireland Ltd. (formerly Facebook Ireland Ltd.), 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Please note that you use this Instagram page and its functions at your own responsibility. This applies particularly to the use of interactive functions (e.g., commenting, sharing, liking).
We are jointly responsible for the operation of this Instagram page within the meaning of the GDPR and other data protection regulations. We use this Instagram page to inform you about our products and services and to provide ways for you to get in touch with us. The processing of personal data of users as part of operating this page is based on our legitimate interest in providing modern and supportive communication and interaction with our users and visitors under Art. 6(1)(f) GDPR.
We are aware that Facebook processes Instagram user data for the following purposes:
- Advertising (analysis, creation of personalized ads)
- Creation of user profiles
- Market research
According to Facebook’s data policy, Facebook Ireland implements appropriate technical and organizational measures pursuant to Art. 32 GDPR to ensure secure data processing. Facebook Ireland also confirms that it has a legal basis for processing Insights data, as explained in its Data Policy.
Facebook uses cookies to store and process collected information. Cookies are small text files stored on users’ devices. Cross-device storage and analysis may occur if the user is logged into a Facebook profile.
Facebook’s privacy policy provides further information: https://www.facebook.com/about/privacy/
You can object to data processing here: https://www.facebook.com/settings?tab=ads and here http://www.youronlinechoices.com.
We, as operators of the page, cannot exclude the transmission and further processing of personal data in third countries such as the USA and the associated risks for users.
Statistical Data Collection by Facebook
Facebook Page Insights are aggregated statistics created and provided by Facebook. We as page operators have no control over the generation or display of these statistics. We cannot disable this function or prevent the data processing. For a selected time period and for categories such as fans, subscribers, reached persons, and active users, Facebook provides the following data regarding our page:
- Total page views
- “Likes”
- Page activity
- Post interactions
- Reach
- Video views
- Post reach
- Comments
- Shares
- Responses
- Gender distribution
- Country and city of origin
- Language
- Shop views and clicks
- Route planner clicks
- Phone number clicks
Due to Facebook’s continuous development, data availability and formatting may change. For more details, please refer to Facebook’s privacy policy.
Our Use of the Provided Information
We use the aggregated data made available to us to make the content on our Facebook page more
appealing to users. For example, we use demographic breakdowns such as age and gender to tailor our
communication, and we use preferred visit times to schedule our posts more effectively. Information
about the types of devices used by visitors helps us adapt the visual presentation of our content
accordingly. In accordance with Facebook’s terms of use, which all users agree to when creating a Facebook profile, we are able to identify the subscribers and fans of our page and view their public profiles and any other information shared by them.
Your Rights as a User
All of your data protection rights also apply when using Instagram. Facebook ensures that it has a legal
basis for processing Insights data. Since only Facebook has full access to user data, we recommend
contacting Facebook directly for access requests or other privacy-related concerns (e.g., right to
erasure). If you need assistance, feel free to contact us at: info@terravien.com
If you no longer wish your data to be processed as described here,
please use Instagram’s functions “Unlike this page” and/or “Unfollow this page” to disconnect your profile from ours.
Your Rights
You are entitled to the following rights: access, rectification, deletion, restriction, data portability, and
the right to withdraw or object. If you believe your data is being processed in violation of data
protection law or that your privacy rights have otherwise been infringed, you can file a complaint with
the competent data protection authority.
Contact Information:
Bich Thuan Vu
Kupkagasse 5/304, 1080 Wien, Austria
+43 680 235 51 95
info@terravien.com
General
We reserve the right to amend this privacy policy at any time with effect for the future. The current version is always available on our website.
Effective: June 2025
